All orders require written or electronic approval of the artwork before production can begin. This is very important, and sometimes forgotten by customers, especially when it is a rush order. The timelines provided below in our shipping policy begin only when we have received approval of the artwork.

Standard Orders

In all cases, your sales representative will confirm your delivery date once you have placed your order.

Express Shipping

Express items are normally shipped within 3 – 5 working days. If for any reason we are unable to ship within this time frame, our Customer Service Department will contact you.

Rush Orders

In the case of special events or rush orders, we are at time able to provide faster service. This may result in higher freight costs, all options will be covered by your sales representative when taking your order.

Freight Costs

All shipments are FOB Factory. Freight costs are not included in any of our quotes. All of the freight costs incurred for your order are added to your invoice as an additional charge.

Payment & Account Set-Up

• All pricing is in Canadian dollars.
• For all COD orders, we accept Visa & MasterCard.
• Accounts can be set up and terms negotiated upon completion of our Credit Application. For more information, please contact your sales representative or our customer service department.
• For all new customers requesting credit, your first order must be accompanied with a 50% deposit. Approved accounts are granted terms of 30 days, up to a balance of $5,000
• For orders greater than $5,000.00 your account executive will notify our credit department so we can help you re-apply for a higher credit balance.
• If you are requesting product from a unique supplier list a 50% deposit will be required.

Taxes

Sales Taxes must be charged at the applicable rate for the province or state you reside in or from the supplied ship-to address.

If you are going to be re-selling the products purchased from Plan-It Promotions, you should provide us with your PST number when you are placing your order and you may be requested to complete a PST exemption form.