PLAN-IT PROMOTION'S SATISFACTION GUARANTEE

Your product and branded image will be as you approved them or we will rerun your order, refund your money or credit your account!

Plan-It Promotions will accept returns of any merchandise purchased from us, according to the following considerations:

• Return Authorization (RA) Number


• RA numbers can be obtained from your Plan-It Promotions Specialist.
• To obtain an RA number, the reason for the return must be established.
• Products arriving at Plan-It Promotion’s warehouse without pre-authorization will be refused and returned to our client at the client's expense.


• Product Defect Policy
• Dead on Arrival (D.O.A.)
• Products received which are later found to be defective due to a manufacturing defect will be replaced by Plan-It Promotions.
• Products which are not found to have a manufacturing issue will be returned and billed to the client.


• Carton Damage
• All damages must be reported within 10 days from receipt of the goods
• All requests must be accompanied by either a signed bill of lading stating that damages or a copy of the carrier’s inspection report
• It is the responsibility of the recipient to check the shipment for quantity and any sign of apparent damage


• Concealed Damage
• All concealed damages must be reported within 30 days from receipt of product
• It is the responsibility of the recipient to carefully inspect merchandise internally within a reasonable amount of time


• Returns other than damaged or D.O.A
• Returns due to clerical or shipping error, where Plan-It Promotions is at fault, will incur no charge for returned goods
• Authorized returns, due to circumstances under the client’s control, may incur a re-stocking fee of up to 20%, plus shipping charges
• All return requests must be placed within 7 days upon receipt of order

To obtain your RA number, or if you have any other questions, please contact our customer service team at 1-877-669-4907.